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Lifetime Warranty

When it comes to a quality product and superior customer service, Zaks Custom Cues has you covered.

All Zaks Custom Cues come with a life time warranty against manufacturing and component defects including warpage. Our life time warranty demonstrates not only our confidence in our cues, but also our ongoing commitment to you.

Zaks Custom Cues Lifetime Warranty only applies to the original owner of the cue for as long as the product is owned.

    Zaks Custom Cues does not warrant its product against :
  • Normal wear and tear including tip, finish, and in some cases the ferrule
  • Modification or improper maintenance performed by third parties
  • Damage caused by exposure to extreme temperature or humidity
  • Misuse, abuse or mishandling

All warranty claims are subject to evaluation prior to approval. Products that do not qualify for the Zaks Custom Cues Lifetime Warranty can be serviced by Zaks Cues for a fee.

*only applies to custom made cues. See our returns policy for more information.

Satisfaction Guarantee

Zaks Custom Cues are obsessed with perfection. We are so confident you'll love your new cue, that's why we offer a 30 day money back guarantee. If for any reason you are not 100% satisfied with your new cue we will rebuild it, refund it or replace it.

All custom cues, repairs and alterations are 100% guaranteed against defects and workmanship.

*only applies to custom made cues. See our returns policy for more information.