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Privacy Policy

Introduction

This following document sets forth the Privacy Policy for the Zaks Cues and Accessories website, www.zakscues.com.au. We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully.

Zaks Cues and Accessories is committed to providing you with the best possible customer service experience.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, some information provided to us by customers, contractors and other third parties might be considered private or personal.

We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf, and to make your shopping experience more convenient.

We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Zaks Cues and Accessories collects includes:

  • names including business names;
  • contact details;
  • delivery addresses;
  • phone numbers;
  • financial information;

In particular, personal information is collected from people in the following situations by Zaks Cues and Accessories:

  • if you contact Zaks Cues and Accessories, we may keep a record of that correspondence or interaction;
  • when you apply for and/or establish and/or access an account or order a product;
  • when you conduct certain types of transactions such as cheque purchases or refunds;
  • when you submit your e-mail address to our website mailing list;
  • when you place an order on our website to purchase goods we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details);
  • details/history of preferences, interests and behaviour relating to transactions, products, services and activity;

Financial information that is collected via the website is used by Zaks Cues and Accessories to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities.

Zaks Cues and Accessories collects information from the website using "IP files".

At or before the time the personal information is collected by us, we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Zaks Cues and Accessories takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Zaks Cues and Accessories reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Zaks Cues and Accessories reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Zaks Cues and Accessories welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday.